The underserved space of small businesses with 1 to 99 employees faces unique IT challenges. Often too big for ad hoc solutions yet not quite ready for a full-fledged IT department, these businesses find themselves in a bind. We step in to bridge that gap, offering them a tailored IT department for the cost of a part-time or full-time employee, depending on their size. We aim to guide them from their startup phase to becoming a thriving SMB. While we derive insights from the methods of big businesses, we customize and make them fitting for the small business landscape.
Striving to Delight Our Clients
At our core, we offer support, but we envision it differently. We believe in elevating the traditional IT service experience. Our clients aren’t just another ticket number; they're partners. We're one of the few who provide SMS-based support, enabling clients to text us an issue and receive prompt assistance. Whether it's an email, chat, a scheduled call, or even just a 15-minute booked session with an IT expert for that nagging Excel issue, we're there. Our mission isn’t just to fix problems—it’s to equip users, enhance their daily technology experience, and always deliver service that’s both friendly and knowledgeable.
Laying the Foundation
Our Evolving IT Odyssey
From our humble beginnings in 2019, we've come a long way, expanding our reach to offer consulting services nationwide. In our initial days, we carved a niche with network engineering and delivering turnkey solutions tailored for businesses. But with time and insights, we realized the true essence of vision isn't always about saying 'yes'. It's often about making choices, and sometimes saying 'no', even to what we started with. This led us to pivot our primary focus towards managed IT services, a decision that has propelled our growth and solidified our commitment to specialized consulting. We've grown not just in size, but in clarity and purpose, and are excited about the journey ahead.
While many IT companies offer great local support, their impact is often confined. We're bridging this gap, aiming for nationwide excellence. By initiating with comprehensive on-site onboarding, we set the foundation for impeccable technology. We motivate clients to use premium tech through attractive upgrade incentives. Investing in sophisticated remote tools, we ensure consistent, high-quality support. As IT evolves, we're leading with reliable technologies, shifting our focus from fixing problems to strategic consulting. In a world where IT's role is transforming, we're shaping the future, eyeing nationwide impact.
We actively identify and phase out technologies prone to on-site failures. By deploying reliable networking, robust phones, and efficient printers, we aim to drastically reduce the need for physical support visits
Strategic Consulting Evolution
As IT's role pivots, we're ahead of the curve, focusing on future-proof strategies over mere fixes.
Advanced Remote Tools
Pioneering the best in remote support tools, ensuring problems are addressed efficiently, anytime, anywhere.