Enterprise Support Agrements

Our AI-powered tool takes your ideas and turns them into captivating, reader-friendly content that resonates with your audience.

Talk to a Network Engineer Explore Services

Business

$500/month

Our AI-powered tool takes your ideas and turns them into captivating,

Request Services

10 Tickets per year
8/5 availability
4 hour responce
8/5 availability
Pirority Phone Support

Business+

$1,600/month

Our AI-powered tool takes your ideas and turns them into captivating,

Talk to a Network Engineer

50 Tickets per year
12/7 availability
2 hour responce
12/7 availability
Firmware adviasary
Zendesk Integration
Pirority Phone Support

Enterprise

$5,000/month

Our AI-powered tool takes your ideas and turns them into captivating,

Talk to a Network Engineer

Unlimited Tickets
Highest prioritization of tickets
24/7 availability
1 hour inital response
Automatic Incident response
Next-Day RMA of UniFi Enterprise products
Slack & Teams integration
Dedicated Phone Number

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Plan comparison

Our AI-powered tool takes your ideas and turns them into captivating, reader-friendly content that resonates with your audience.

Feature/plan

Business

Business+

Enterprise

Number of tickits per year

No Limit*

Hours

Sev 1 (network down) support

8/5

12/7

24/7

Standard support availability

8/5

12/5

12/7

Initial Response Times

Sev 1 (network down) support

4 hours

2 hour

1 hour

Sev 2 (partial outage) support

12 hours

6 hours

2 hours

Sev 3 )

48 hours

12 hours

4 hours

Emergency on-site

Scope of support

API Access

CRM Integration

Onboarding Assistance

Compliance Support

Analytics & Reporting