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Feature/plan
Essentials
Enterprise Standerd
Enterprise Plus
Number of tickits per year
10
50
No Limit*
Hours
Sev 1 (network down) support
8/5
12/7
24/7
Standard support availability
8/5
12/5
12/7
Initial Response Times
Sev 1 (network down) support
4 hours
2 hour
1 hour
Sev 2 (partial outage) support
12 hours
6 hours
2 hours
Sev 3 )
48 hours
12 hours
4 hours
Emergency on-site
Scope of support
API Access
CRM Integration
Onboarding Assistance
Compliance Support
Analytics & Reporting
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