With Managed IT, your business gets all the benefits of having an IT department without actually having an IT department.
You should be able to focus on running your business, not I.T.
We know you love your people, and we want to help keep their information protected. We will set up 24/7 monitoring so our admins will be alerted at the first sign of trouble.
We will take over your I.T. so you can focus on business. We will work closely with your team to review the current tech stack and develop an I.T. master plan and budget that meets your specific needs.
We will send you a brand-new UniFi UDM-Pro that will serve as the firewall and gateway for your network. This will also enable us to monitor the local network and internet connection.
We will manage all of your iOS, iPadOS, & macOS devices.
We will manage your Windows 10 & 11 devices.
We will build and manage Google Workspace for your business.
We pride ourselves on providing a helpful, friendly, and knowledgeable support experience for all our clients.
Client Success Engineer (CSE) – Your engineer is your go-to guy or gal for all things tech. They will help you plan for growth, reduce IT overhead, and point you to the right person on our support team to answer any technical questions you might have.
If you have a question about anything tech, these one on one meetings are your opportunity to ask a tech expert anything you want to know. Each person can have up to four meetings a month.
From a simple question to an assigned task, support tickets are the quickest way to get what you need. There is no limit to the number of tickets you can submit, and our response time is an average of four hours.
Sometimes you just need to talk to a real person. All plans include phone support for critical issues, and phone support for general support is available as an add-on.
Preventative maintenance is the best kind of maintenance, especially with technology.
There is nothing more frustrating than when the Wi-Fi goes down or MS Word doesn't behave. These challenges are especially frustrating when it's a busy day at the office. This is why we put our efforts into preventive maintenance to reduce the number of calls you would need to make.
It's no secret technology needs to be upgraded or replaced. These expenses can be difficult to plan for. Part of our managed services is helping you plan ahead, so you can budget accordingly. When it comes to pricing, our invoicing never includes any hidden fees or margin baked into parts. You will clearly see the cost of parts and the cost of labor separately. We believed managing your IT is a partnership, so we will always work hard to give you the best price.
We want our clients to have the latest and greatest technology. To help with that effort, we discount technology projects between 5-20% for our managed service clients. You can use this discount on everything from access control and security cameras to server infrastructure.
Prioritizing organizational security is how we can best care for the people in your organization.
From the network to the cloud we have tools that actively detect and prevent cyber-attacks.
People are often the biggest vulnerability in security. As a client, your team will receive regular cyber security awareness training.
We will conduct a regular security audit of your IT systems. These audits can be requested and delivered in understandable terms.